Businesses can order via phone, email, fax, or online - whichever is most convenient. All orders are shipped the same day they are received. Shipping is free for orders over $30. ($40 for drop shipments)
All order discrepancies and shipping damage must be reported within 14-days of delivery.
All Brock auto parts come with a 1-year limited warranty against defects, malfunctions and other types of failures. For items you stock, that 12-month period begins on the day you sell the part. Items that are drop shipped direct to your customer have a 12-month warranty from the date of shipment from Brock Supply. Supplies carry a warranty of 12 months from date of purchase.
This warranty covers the product price of the defective part and excludes labor, damages, shipping, and other costs. Abuse, misuse, modification, and incorrect installation are not covered under this warranty.
If you are not 100% satisfied with products purchased from Brock Supply, we will gladly arrange a refund, an exchange or credit your account.
We accept authorized returns within 90 calendar days from the date the product was purchased.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been damaged due to user error or incorrect installation, painted or modified. We recommend professional installation for all our parts. We do not warranty installation. Additional installation or labor charges, towing, rental car or any other charges caused using wrong or defective parts are not reimbursed.
If your shipment arrived with a damaged or incorrect item, please let us know immediately. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. We can only accept claims for this reason within 14 days of purchase. Although ultimately the responsibility lies with the shipping company, if you believe your package to be lost or stolen, we are happy to assist you in making a claim.
To receive a Return Merchandise Authorization (RMA) number, please start a new Return or call our customer service department at 1-800-528-4400 option 3.
An RMA number(s) along with return shipping instructions will be sent through email immediately after receipt of the fully completed form or provided to you by an associate over the phone. All returns MUST have a valid authorized RMA number clearly marked on the return. Mark the RMA # on the outside of your return packaging.
Returns sent back without an authorized valid RMA number included in or on the box will not be credited.
We are not responsible for return shipping unless the return is due to a manufacturer’s defect/warranty claim or a direct result of an error on our part.
Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your item. Returns sent back without an authorized valid RMA number will not be credited.